Terms of service

Clique & Collect ("we", "us") provides a transport service only. We do not sell groceries and we are not a shop. You buy your groceries directly from Auchan, in your own name and with your own card, and they are your property from the moment of purchase. We charge a flat fee to collect them in France and bring them to you in Ireland.

Our service

We collect your Auchan Drive order at Auchan Cotentin, listed on auchan.fr as Auchan Drive Cherbourg (Centre Commercial du Cotentin, La Banque à Genêts, 50470 La Glacerie) using a procuration you sign, carry it to Ireland by ferry, and hand it over at the agreed point.

Collection in Ireland is at Foxrock Church, Dublin, between 17:00 and 18:00 on your collection date, unless you have booked doorstep delivery.

Your obligations

• Be 18 or over.
• Place and pay for your Auchan order yourself, at Auchan Cotentin, choosing the Drive date and time slot shown on your sailing and repeated in your confirmation email. That window is when we are at the counter; an order placed for any other day or time cannot be collected.
• Send us your Auchan order number and order confirmation before the deadline we give you. If we don't have them, we can't collect your order.
• Provide accurate identity details and a signed procuration.
• Make sure your order fits the crate you booked. If it doesn't, we'll move you to a larger crate and charge the difference before we travel.
• Collect your crate at the agreed time and place, bringing your pickup code and photo ID matching the booking name.

What we can't carry

We carry pre-packaged, non-perishable groceries only. We cannot carry:

• Alcohol of any kind. We don't carry wine, beer or spirits while we clarify the excise position with Revenue. If your order contains alcohol, we won't be able to collect it.
• Frozen, chilled or refrigerated goods of any kind.
• Fresh meat or fish.
• Live animals or plants.
• Anything prohibited or restricted for import to Ireland. If in doubt, check revenue.ie.

If we find any of the above in your order, we will leave those items behind. We can't refund what you have paid Auchan for them.

Labelling and allergens

Products bought in France are labelled in French, including the ingredients and allergen information. French law requires the fourteen listed allergens to be named in the ingredients and emphasised, usually in bold.

We carry sealed goods exactly as the supermarket supplies them. We do not open, repackage, relabel, decant or re-wrap anything, and we never handle the food itself.

We do not check or advise on ingredients or allergens, and we cannot do so on your behalf. If you or anyone in your household has a food allergy or intolerance, you must read the ingredients on auchan.fr before you order, and check the packaging again when you collect. Our FAQ explains how to translate a French label.

Sailings, cancellations and refunds

Each sailing needs a minimum number of crates before it goes ahead. We confirm or cancel every sailing before your Auchan order deadline, so you never need to place an Auchan order for a trip that isn't sailing.

If we cancel a sailing, your service fee is refunded in full within 5 working days. If you had already placed an Auchan order, you cancel that directly with Auchan and they refund you separately.

If you cancel more than 7 days before the sailing, your service fee is refunded in full. Within 7 days, the service fee isn't refundable, but you can move your booking to a later sailing once, subject to space.

You can change the size of your crate, or switch between pickup and doorstep delivery, up to 24 hours before the sailing. Any price difference is settled before we travel.

Liability

Your groceries remain your property throughout. We take reasonable care of them in transit, but our liability is limited to the value of the service fee you paid us.

We are not responsible for: items that are damaged because of how they were packaged by the supermarket; items that deteriorate because of their own nature; an order that cannot be collected because it was placed at the wrong store, for the wrong day, or contains something we can't carry; or delays caused by the ferry operator, weather or customs.

The quality, condition and description of the groceries themselves are a matter between you and Auchan, who sold them to you. If an item is missing, substituted or faulty, that is a claim against Auchan rather than against us.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence. Nothing here affects your statutory rights as a consumer.

Your data

We collect only what we need to run the service, including a copy of your ID so we can collect your order in France. See our privacy notice for detail. You can delete all your data at any time from your account.

We delete the image of your ID 90 days after your crate is collected in Ireland, from your booking and from your saved details. The signed authorisation itself is retained as the record of the collection; the photograph is not.

Changes to these terms

We may update these terms as the service develops. The version on this page at the time you book is the one that applies to your booking.

Governing law

These terms are governed by Irish law, and any dispute goes to the Irish courts.

Questions: shopping@cliqueandcollect.ie